Job Title: Practice Manager for premium healthcare clinic
Location: Central London
Salary: dependant on experience
Hours: Full-time
Start Date: asap
About the Client.
A private healthcare clinic offering a unique fusion of GP care, longevity medicine, and concierge-level service. Their philosophy blends conventional medicine, therapeutic care, and cutting-edge innovations to deliver a truly personalised, 24/7 medical experience for our high-net-worth clientele.
We are now seeking an experienced, detail-oriented Practice Manager with a strong background in CQC regulations, governance, and private healthcare operations to oversee the smooth day-to-day running of our growing practice.
Role Overview
As Practice Manager, you will be responsible for the leadership, coordination, and delivery of all non-clinical aspects of the practice. You will ensure the highest standards of service, compliance, and care in line with our philosophy and CQC standards.
This role requires a proactive, discreet, and highly organised professional with experience in the private healthcare sector — ideally within high-end, patient-focused environments.
Key Responsibilities
- Oversee the daily operations of the clinic, ensuring a seamless patient journey
- Maintain full CQC compliance, including preparation for inspections and evidence collation.
- Lead on clinical governance, audits, risk management, and infection control
- Liaise with clinicians, external partners, and suppliers to ensure quality and continuity of service.
- Manage staff rotas, recruitment, training, and HR functions
- Oversee financial administration including invoicing, budgeting, and reporting (with accounts support)
- Ensure that policies and procedures are up to date and reflect best practice and regulatory guidance.
- Support the delivery of concierge-level service through operational excellence and discretion.
- Work with directors on strategic planning and continuous service development
- Uphold confidentiality, professionalism, and ethical standards at all times.
Essential Requirements
- Previous experience as a Practice Manager or Operations Lead in a private healthcare setting
- Strong understanding of CQC requirements and regulatory frameworks
- Proven experience in clinical governance, audits, and risk management
- Exceptional organisational and leadership skills
- Confident communicator with the ability to liaise with senior clinicians, stakeholders, and VIP clients
- Tech-savvy, with experience using medical record systems and MS Office
- A calm, composed, and solutions-focused approach
- Commitment to discretion, confidentiality, and high service standards
Desirable
- Experience in concierge medicine, longevity, or wellness-based clinics
- Background in managing multidisciplinary or boutique medical teams
- Qualifications in health service management or compliance (e.g., AMSPAR, ILM, CQC-related CPD)
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