This role involves overseeing and improving the functions of New Enquiries, Surgery Coordination, and Aftercare teams, with a focus on managing performance, driving sales, and ensuring exceptional patient experiences throughout their journey. Responsibilities include leading and motivating teams to meet sales targets, enhancing enquiry conversion rates, coaching on soft sales techniques, and maintaining high standards of customer service and communication. The manager will monitor KPIs such as call quality, data accuracy, patient satisfaction, and operational efficiency, providing regular reports and insights to support strategic decisions. The ideal candidate has at least five years of experience in sales or call centre leadership, preferably within healthcare or luxury services, with a proven ability to lead high-performing teams, optimize the patient journey, and utilize CRM and telephony systems effectively. They should be organized, empathetic, detail-oriented, and proactive in identifying operational improvements. This role offers the opportunity to influence the full patient lifecycle within a high-growth, award-winning healthcare environment, with a collaborative culture and competitive compensation.
