Dec
Medical Receptionist – Temporary and Permanent

If you have reception/front of house experience in private medical, we have a number of temporary and permanent roles within private hospitals and clinics. You must have Impeccable telephone manner, excellent communication skills and ability to think on your feet and multi-task.
Key Responsibilities:
Medical receptionist duties can include:
- Dealing with telephone and email enquiries from patients, other hospitals, clinics and practices
- Ensure the clinic/hospital is prepared, computer logged on, tidy etc
- Raising invoices, taking payments (card/cash) and creating receipts
- Booking follow up appointments and/or scans etc
- Collecting patient feedback if appropriate upon exit from the practice
Other medical receptionist duties include:
- Booking procedures for the operating theatre, including booking adhoc theatre time and anaesthetic cover
- Working with consultants to ensure that requested test results are received and forwarded to patients in a timely manner
- Ensuring that consultants are aware of any correspondence (post or email) that needs their attention
- Answering the main telephone line and dealing with calls from new patients, booking appointments and taking payments
- Booking appointments, providing general information and forwarding emails to relevant team members
Required Experience:
- It is essential that candidates have held a similar role previously, preferably in a private cosmetic surgery hospital/clinic
- PC Experience (MS Office Suite) essential
- Excellent telephone manner is essential
Required Qualities:
- Sympathetic and caring: patients can sometimes be anxious or worried, therefore a caring and sympathetic attitude is most important
- When speaking with patients and dealing with their data a discreet approach is required.
- Close attention to detail
- Candidates must be willing and able to work as part of a team and help out other members of the team when necessary
- Punctual, reliable and efficient
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